Return & Refund Policy | Your Backyard Oasis
Return & Refund Policy | Your Backyard Oasis
Effective June 29, 2025 • Updated October 2025
At Your Backyard Oasis, we partner with several premium wellness and outdoor-living brands. Because each supplier has its own policies, return eligibility and procedures may vary depending on the product purchased.
Supplier-Specific Policies:
1. General Return Policy
Some products may be eligible for return or exchange. Eligibility is determined by the supplier’s terms.
- Items must be unused, unassembled, and in original packaging.
- Return requests must be made within 14 days of delivery.
- Proof of purchase (order number) is required.
2. Non-Returnable Items
Certain products are not eligible for return, including but not limited to:
- Custom-built or made-to-order items
- Opened or used wellness equipment (e.g., saunas, cold plunges)
- Items marked “Final Sale”
- Products from suppliers that do not accept returns (see supplier policy links above)
3. Damaged or Defective Items
- Notify us within 48 hours of delivery.
- Include photos of the damage and packaging.
- We will coordinate with the supplier to repair, replace, or refund per their policy.
4. Refunds
- Refunds will be issued to the original payment method.
- Refunds may take up to 14 business days to appear in your account.
- Original shipping charges may not be refundable.
- Restocking fees may apply based on the supplier’s terms.
5. Cancellations
Orders can be canceled before shipment for a full refund. If the order has already shipped, it may be subject to return restrictions or fees.
6. Questions?
Still unsure if your product qualifies for return? We’re happy to help — reach out any time.
Email: support@yourbackyardoasis.com
Phone: 1-866-995-5309
By placing an order on our website, you agree to this policy and any applicable supplier-specific terms.
