Leisurecraft Shipping, Delivery & Order Policy | Leisurecraft

Effective September 23, 2025

At Your Backyard Oasis, we are proud to offer handcrafted outdoor wellness products by Dundalk Leisurecraft. This policy outlines all shipping, delivery, order, and warranty details for Leisurecraft products.

Minimum Order Requirement

Effective September 22, 2025, all U.S. Leisurecraft orders (online and in-store) require a minimum order subtotal of $250 before shipping. Orders below this threshold cannot be processed.

Shipping Rates

Leisurecraft shipping rates are based on the total value of your order:

$320 – Applies to most saunas, hot tubs, and other large items over the price threshold.
$120 – Applies to smaller structures, kits, and mid-size products.
$55 – Applies to accessory-only orders shipped without a sauna or hot tub.

Shipping rates will be calculated when your order is prepared for placement. You will receive a confirmation email with the final shipping cost, which must be approved before your payment is processed.

Shipping Terms

All Leisurecraft products include scheduled curbside delivery by an LTL freight carrier; in some cases, delivery may occur via flatbed.
Drivers do not unload or bring items onto your property — delivery is curbside only.
Oversized crates (over ~92") cannot be lowered with a liftgate.

Unloading Requirements

Customers are responsible for unloading the crate from the truck.
If you cannot unload yourself, a Tilt-Deck Tow Truck Service can be pre-arranged at the time of order (typical cost $750). This option is intended as a last-resort and availability may vary by location.
- Must be scheduled and paid in advance.
- Cannot be added after the order ships.
Failure to unload may result in redelivery fees or return-to-terminal charges at your expense.

Address Changes

Before shipment: free
After shipment: $250 reconsignment fee

Delivery Inspection & Damage Claims

Inspect your delivery before signing the Bill of Lading.
Note any visible damage or concerns on the delivery slip.
If the driver won’t wait, sign “Pending Inspection.”
Report damage with photos within 48 hours.
Leisurecraft does not accept returns — replacement parts will be provided for damaged or missing items.

Order Changes & Cancellations

Leisurecraft products are made-to-order. To avoid delays and fees, please finalize your specifications at the time of purchase.

Orders can be changed or canceled within 14 days at no charge.
Changes after 14 days may incur a $65 processing fee.
No changes or cancellations are allowed within 7 days of the scheduled ship date.

Returns & Final Sale

All Leisurecraft products are final sale. No returns or refunds are accepted once shipped. In cases of freight damage or manufacturing issues, replacement parts will be provided under warranty.

Warranty

All Leisurecraft products include a 3-year residential warranty against defects in workmanship or materials.
Warranty provides replacement parts only (labor and shipping not included).
Electrical components (heaters, lighting) are covered separately by their manufacturers (typically 1–5 years).
Warranty does not cover normal wear, improper use, or lack of maintenance (e.g., resealing wood).

Accessories & Tariffs

With a sauna: No tariffs or accessory shipping fees apply.
Standalone orders: A $55 shipping fee applies, and import tariffs of 22–90% (based on country of origin) may be charged. Tariffs must be paid in full before shipping.