Before You Buy: Shipping, Lead Times & What to Expect | Your Backyard Oasis

Updated October 2025

Before You Buy

Quick links: Leisurecraft Shipping, Delivery & Order Policy • Golden Designs Inc. Shipping, Delivery & Warranty Policy • Return & Refund Policy • Tariffs & Duties Policy

How shipping works (approve by email)

  1. Place your order — we won’t capture payment yet.
  2. We email your exact shipping cost for your address.
  3. You approve first, then we capture payment and schedule delivery.

No hidden fees. If anything unusual applies (remote area, re-delivery, storage, etc.), we disclose it before you approve.

Lead times

  • Leisurecraft: Many items are made-to-order; ETAs vary by season.
  • Golden Designs Inc. (GDI): Most items ship within a few business days when in stock. Some models may have limited availability depending on demand. Please contact us to confirm current inventory status before placing your order.

Delivery options

  • Curbside Freight (Leisurecraft): Standard for large items; delivered to curb/driveway. White-glove may be limited—see supplier page.
  • Driveway-Level Freight (GDI): Delivered to the end of your driveway or nearest safe, truck-accessible spot. White-glove is not available for GDI products.

Access & preparation

  • Ensure the truck can reach your address (road/driveway access, gate codes).
  • Large items ship on a pallet/crate; have a clear space ready on delivery day.
  • Inspect boxes before signing; photograph any damage and note it on the receipt.

Taxes & fees

  • Sales tax is calculated at checkout where applicable.
  • We currently ship within the continental US. Contact us for other locations.

Returns & cancellations

Some products are made-to-order and may have limited cancellation/return windows. Policies vary by supplier:

Warranty & support

We’re an Authorized Dealer for Leisurecraft and Golden Designs Inc. Manufacturer warranties apply—keep your order email for quick service.

Financing

Affirm is available at checkout for qualifying purchases.

Questions?

We’re happy to help you pick the right setup for your space.

Email: support@yourbackyardoasis.com
Phone: 1-866-995-5309